Privacy Policy
CastingHaus is a casting company. Most of what we collect comes from people who apply for a casting call, nominate someone for one, or get in touch with us. This page says what we collect, what we do with it, and how to ask us to change or delete it. Questions go to [email protected].
What we collect
Casting applications
When you apply on one of our casting pages (addresses ending in casting.haus), we collect what you enter: your name, phone number, email, city and state, date of birth, occupation, social media handles, your answers to the questions on that call, and any photos or videos you upload or record. When you sign an agreement on the form, we keep the agreement text as it stood, your typed name, your drawn signature, the time, the type of device used, and a scrambled record of your internet address, so the signature can be verified later.
Nominations
Some calls let you nominate another person. We collect what you tell us about them (name, phone, email or social handle, and why you think they'd be a fit) and your own name and contact details. By sending a nomination you confirm you're 18 or older and who you say you are, and you agree we may reach out to the person you nominated. We tell nominees only what we need to, and we don't tell them who nominated them unless you say we can.
Forms you start but don't finish
If you start a casting form, enter your name, phone number or email, and don't submit it, we keep those details and may use them to contact you about that casting, for example to remind you to finish. We also keep any multiple-choice answers you've picked so far, but nothing you type in your other answers is kept until you submit. Each form tells you this next to the phone field.
Unfinished nominations. If you start nominating someone and leave before sending it, we keep the contact details you entered for yourself (your name, phone number and email) so we can follow up with you about finishing the nomination. We also keep the first name, phone number and email you entered for the person you were nominating, but we hold those details: our team doesn't see them and we don't use them to contact that person unless you complete and send the nomination. Unfinished nominations are deleted on the same schedule as unfinished applications, thirty days after the last activity.
Contact and enquiries
If you use the contact form on this site or email us, we keep your message and contact details so we can reply.
Collected automatically
Our casting pages set one first-party cookie so a form remembers where you are and so we can see how many people start and finish a call. We record the type of device, the page that sent you to us, and the time. We don't use advertising trackers or third-party analytics on our casting pages, and we don't track you across other websites.
Public social media and other sources
As part of casting we may look at the public profiles you list on your application, and at other publicly available information about you, to get a fuller picture of who you are on camera. We don't buy data about you.
Health information
We only ask health-related questions when a specific project needs them, for example to plan filming safely, and only from people who have been shortlisted. We keep that information separate and share it only with the production for that project.
Please don't send
Social Security numbers, bank details, passport or licence scans, or criminal-history information through our forms or by email. If a project needs any of that, the production will ask for it through its own secure process.
How we use it
- To consider you, or the person you nominated, for the casting call you applied to.
- To contact you by phone, text message or email about that call. Reply STOP to any text to end texts.
- To keep you on file. We keep a private database of people who have applied to or been nominated for our calls, and we may contact you about future projects we cast. We don't sell or license that database to anyone. Ask and we'll remove you.
- To share your application with the production company or client behind that specific project, so they can take part in casting decisions.
- To keep our pages safe, prevent spam and abuse, and meet legal obligations.
Who we share it with
The production company or client for the project you applied to, so they can take part in casting decisions. Authorities, if the law requires it. We never sell your information and we don't share it with advertisers.
Service providers who process information on our behalf, and may only use it to provide their service to us:
- Our infrastructure provider, an enterprise edge network, hosts our casting pages, stores applications, photos and videos, and runs the human check on our forms. Processing in the United States.
- Our email delivery provider, when enabled, sends our confirmation and reminder emails. Processing in the United States.
If CastingHaus is sold, merged or reorganised, your information may move to the new owner under this policy. Our systems are in the United States. If you apply from outside the US, your information is processed there.
How long we keep it
For the life of the casting and a reasonable period after, so we can come back to strong candidates for the next project. Signed agreements are kept for as long as they may be needed. Unfinished forms are deleted after thirty days. You can ask us to delete your information at any time.
Your choices
Email [email protected] to see what we hold about you, correct it, or have it deleted. We'll confirm it's you before acting, usually by replying to the email or phone number on your application, and we'll answer within 45 days. Reply STOP to any text message to end texts.
California residents
Under the California Consumer Privacy Act you have the right to:
- Know what we've collected about you in the past 12 months: the categories (identifiers, contact details, demographic details like date of birth, photos and video, your answers, device and usage data), where it came from (you, the person who nominated you, public social media, our pages), why (casting), and who we shared it with (the production for that project and our service providers).
- Access the specific pieces of information we hold, and receive a copy.
- Delete it, subject to exceptions such as a signed agreement we must keep.
- Correct anything that's wrong.
- Opt out of sale or sharing. We don't sell personal information and we don't share it for cross-context advertising, so there's nothing to opt out of, but you can tell us "Do not sell my personal information" at the email above and we'll record it.
- Not be treated differently for exercising any of these rights.
You can ask an authorised agent to make a request for you; we'll ask for proof they may act on your behalf.
Do Not Track
Our pages don't track you across other websites, so there's nothing for a browser's Do Not Track signal to switch off. We honour it anyway by doing nothing more when we see it.
Age
Our casting calls are for people 18 and older unless a call says otherwise, in which case a parent or guardian must complete the consent the form asks for. We don't knowingly collect information from anyone under 16. If you believe a minor has given us information without that consent, tell us and we'll remove it.
Security
- Every page and upload travels over an encrypted connection.
- Applications, photos and videos sit in private storage that isn't reachable from the open internet. Files are served only through short-lived signed links.
- The casting team signs in through a verified identity gate; there are no shared passwords.
- Every view, export and deletion by our team is logged.
- We keep no payment details of any kind.
No system is perfect, so we can't promise absolute security, but we take it seriously.
Changes
If we change this policy in a way that matters, we'll update the date at the top and, where we can, let applicants know.
CastingHaus · [email protected] · casting.haus